Return policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free return process designed to protect your shopping experience.

To be eligible for a return, please ensure that your item meets the following conditions:

• The item must be unused and in the exact same condition as when you received it.
• The item must be included in its original packaging.

You have 30 days from the date of delivery to initiate a return. After this period, we unfortunately cannot offer a refund or exchange.

How to Start a Return

To begin the return process, please send an email to service@tmxskymall.com. In your email, please include your order number and the reason for the return. Please note: You must contact us via email to obtain the correct return address and further instructions. Returns sent without prior authorization may not be processed.

Refund Processing

Once we receive your returned item, our team will inspect it to ensure it meets the return conditions listed above. Upon approval, we will process your refund. Please allow 7-14 business days for the refund to be completed and reflected in your original payment method.

If you have any questions or need assistance, our customer support team is ready to help. Simply reach out to us at service@tmxskymall.com.